Tenant Experience

Content Management System

A rich content editor with multiple attachments, images, and links to power the following engagement features.

• Building guide info.

• Announcement management

• Event management

• Perks management

• News management

Meeting Room Booking

A flexible booking configuration which will help you to provide a streamlined booking experience and allow both tenants and the public to make real-time meeting room bookings in App.

• Meeting room configuration

• Flexible pricing rules

• Booking permission control

• Interactive booking on portal

• Exportable booking usage

• Booking credit module

• Multiple payment options

• Multiple booking channels

• Public booking

Tenant Management

A centralized place to manage tenants' info, accounts and permissions, as well as previous activities.

• Account management

• Access control on app

Add-on Services Management

A place for you to manage add-on services which will help to generate additional revenue. You can customize or add more add-on services when needed.

• Add-on a list of services

• One-off & recurring charge

Billing & Payments

REIO has already integrated with Stripe to make payments easier. Set up automatic payment reminders to ensure customers pay on time. Enable permitted tenants to check monthly invoices online with self-service and make in-app payments via credit or debit card directly anytime and anywhere.

• Payment receipts

• Payment gateway integration (Stripe)

Reports & Analytics

A bespoke and real-time dashboard has been provided in REIO which includes Occupancy, Tenant Engagement reports so that you can operate and optimize your business to the highest degree.

• Tenant engagement chart

• Occupancy & utilization chart

• Customizable dashboard

• Interactive booking on portal

• Exportable to spreadsheet (future)

Account Permission Control

You are empowered to review and manage user permissions without IT. Locate all users within seconds and deactivate users with one click.

• Role based access control

• Portal data permission control

White-label App

Brand Design
Both the App icon and color scheme can be customized to your brand.

Community Experience

Building Guide
View details of the building such as contact info, available amenities & facilities, how to get there, etc.
Appealing Engagement Content
All the engagement content (announcements, events, perks, news) that you publish in the admin portal will be displayed in the App for your tenants to see.

Meeting Room Booking

Real-time Inventory Booking
Tenants can search spaces and directly make real-time bookings directly on the App.
Multiple Booking Payment Options
Tenants can use booking credits to complete the booking, or the balance will included in their monthly invoice. An immediate payment is required for public users to make a booking.

Invoicing & Payments

Invoice Check
Tenants will be able to check all their invoices on the App.
Restricted Permission
Only those accounts that have been granted permission by the tenant can view the invoice.
Online Payments
Tenants can pay their balances online via Stripe.

Integration-based Service Requests

Zendesk Integration
REIO already integrated with Zendesk to provide a smooth service request process for tenants to submit problems and issues.
Ticket Status Tracking
Tenants will be able to submit a service request and track the update of all their requests.
Ticket Communications
Tenants can provide more details by leaving messages under each ticket and get replies as well.

Public User Experience

Self-registration
Public users are allowed to register an App account.
Engagement
Community content can be available to non-tenants to browse on the App.
Meeting Room Booking
Public users can make meeting room bookings according to your rules. Online payment is required for the public to confirm a booking.